Clients can select among AMC services on a bundled or unbundled basis to achieve the best outcomes at the lowest costs.
Allied CallConnect (24/7 Nurse Call Center)
- Advise Nurse Telephone Access
- Registered Nurse provides treatment advise following medically approved Algorithm
- Report an Injury
- Referral to proper level of Care
– Self Help Advice
– Referral to Telemedicine if appropriate and Client participates in this program
– Referral to Designated Clinic for the Client
– Referral to Medical Provider (MPN) or Preferred Provider Organization (PPO), if appropriate
- Triage Report sent to Claims team, Employer represented, treating provider
- Calls are recorded
- Referral to telemedicine and clinic avoids simple injuries being escalated unnecessarily to the emergency room;
- MPN referrals maintain treatment control —- all of which save workers’ compensation dollars.
“Our company encourages and supports the nursing teams and staff to utilize their critical thinking as they are applying treatment guidelines. This culture provides trust, commitment to providing excellent service, and engagement that unites AMC’s management team and workforce which is extremely rare in this industry. AMC maintains a high retention rate for both employees and customers. Ongoing training, resources, and best technology ensures AMC has the tools necessary to be successful for their clients.”
AMC – Manager